Frequently Asked Questions
At checkout you’ll be given the opportunity to pick your preferred delivery date. Please note that delivery dates are subject to availability and certain slots do book up quickly so we would advise you to order early to avoid disappointment.While we always endeavour to keep to the agreed schedule unforeseen circumstances such as road traffic might delay our drivers. In such an event, we will look to contact the relevant person responsible for each scheduled order to keep them abreast of our ETA.
All payments are taken by card via the secure payment system on our website.
Yes, free delivery is included in all orders above the value of €50. For any orders under this value a €10 delivery fee will be added.
In the unlikely event that you’re not satisfied with your purchase Pines & Co will be happy to consider offering you an appropriate replacement. Please email us within 24 hours of your purchase at email@example.com
Once your order is processed it’s unfortunately not possible to make changes to it via our website. However, if you do wish to amend your order, please email us on firstname.lastname@example.org and we shall endeavour to respond asap.