fbpx

Frequently Asked Questions

Our award-winning Nordmann Fir Christmas Trees are delivered without any decorations or lights. 

Yes, all of our Christmas Trees are installed with a suitable stand to safely support them. Our premium Christmas tree bundle includes a Cinco express stand whereas our deluxe Christmas tree bundle includes a vintage half-barrel oak stand. Please note that all stands remain the property of Pines & Co and will be collected in January when we come to recycle your Christmas tree.

At checkout you’ll be given the opportunity to pick your preferred delivery date. Please note that delivery dates are subject to availability and certain slots do book up quickly so we would advise you to order early to avoid disappointment.

While we always endeavour to keep to the agreed schedule unforeseen circumstances such as road traffic might delay our drivers. In such an event, we will look to contact the relevant person responsible for each scheduled order to keep them abreast of our ETA.

Yes, collection and recycling of your tree in the New Year is included as part of both our Deluxe and Premium Christmas tree packages.

Our award-winning Nordmann Firs are grown in forests located in the beautiful rolling foothills of West Wicklow.

All payments are taken by card via the secure payment system on our website.

Yes, free delivery is included in all orders above the value of €45. For any orders under this value a €10 delivery fee will be added.

In the unlikely event that you’re not satisfied with your purchase Pines & Co will be happy to consider offering you an appropriate replacement. Please email us within 24 hours of your purchase at info@pinesandco.ie

We deliver to homes across Dublin city, north Kildare and east Wicklow. Please see our delivery areas page for more details.

Once your order is processed it’s unfortunately not possible to make changes to it via our website. However, if you do wish to amend your order, please email us on info@pinesandco.ie and we shall endeavour to respond asap.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop